Terms, Conditions & "MAP" Policy
Please Note: The information below applies to professional accounts with Patient One MediNutritionals (MediNutritionals Research LLC), referred to below as the "Company."
Please Note: The information below applies to professional accounts with Patient One MediNutritionals (MediNutritionals Research LLC), referred to below as the "Company."
Shipping Policy
Orders are shipped Monday through Friday, excluding holidays. We attempt to ship all orders placed by 3:30 p.m. ET the same day and orders placed after 3:30 pm ET will typically ship the next business day.
Orders are shipped Monday through Friday, excluding holidays. We attempt to ship all orders placed by 3:30 p.m. ET the same day and orders placed after 3:30 pm ET will typically ship the next business day.
Shipping Methods
We ship via USPS, UPS or FedEx, depending on the destination and size of shipment. If you require a specific carrier, an additional charge may apply. Expedited 2-day and Overnight shipping options are available for an additional fee. Expedited delivery excludes Sundays and holidays. If you require an order to be shipped to multiple shipping addresses or using multiple shipping methods, please place separate orders. We currently ship within the United States only and do not offer international shipping.
We ship via USPS, UPS or FedEx, depending on the destination and size of shipment. If you require a specific carrier, an additional charge may apply. Expedited 2-day and Overnight shipping options are available for an additional fee. Expedited delivery excludes Sundays and holidays. If you require an order to be shipped to multiple shipping addresses or using multiple shipping methods, please place separate orders. We currently ship within the United States only and do not offer international shipping.
Healthcare Professional Wholesale — Free Shipping Thresholds
We offer free standard shipping on all professional orders that meet the following thresholds:
Contiguous U.S.: $275 or more
Alaska & Puerto Rico: $300 or more
Hawaii: Standard shipping is not available. 2-Day shipping is required for all Hawaii orders. Professional orders of $500 or more qualify for free 2-Day shipping.
We offer free standard shipping on all professional orders that meet the following thresholds:
Contiguous U.S.: $275 or more
Alaska & Puerto Rico: $300 or more
Hawaii: Standard shipping is not available. 2-Day shipping is required for all Hawaii orders. Professional orders of $500 or more qualify for free 2-Day shipping.
Patient & Consumer Retail — Free Shipping Thresholds
We offer free standard shipping on all retail orders that meet the following thresholds:
Contiguous U.S.: $75 or more
Alaska & Puerto Rico: $100 or more
Hawaii: Standard shipping is not available. 2-Day shipping is required for all Hawaii orders. Retail orders of $125 or more qualify for free 2-Day shipping.
Shipping charges for orders below the free shipping threshold vary by destination and service selected and are calculated at checkout.
We offer free standard shipping on all retail orders that meet the following thresholds:
Contiguous U.S.: $75 or more
Alaska & Puerto Rico: $100 or more
Hawaii: Standard shipping is not available. 2-Day shipping is required for all Hawaii orders. Retail orders of $125 or more qualify for free 2-Day shipping.
Shipping charges for orders below the free shipping threshold vary by destination and service selected and are calculated at checkout.
Product Returns
Private Label or heat sensitive products are not eligible for return or refund. Products purchased from a distributor, pharmacy, or doctor must be returned directly to them.
Orders that are cancelled after they are placed are also subject to a 5% banking transaction fee if a refund is requested or may alternatively receive a store credit at full value.
Private Label or heat sensitive products are not eligible for return or refund. Products purchased from a distributor, pharmacy, or doctor must be returned directly to them.
Orders that are cancelled after they are placed are also subject to a 5% banking transaction fee if a refund is requested or may alternatively receive a store credit at full value.
Damages, Order Discrepancies and Delivery Issues
If any product arrives damaged, or if any discrepancies exist between the quantity or items you ordered and the quantity or items you received, the Company must be notified within 5 business days of receipt of your shipment. If no claim or discrepancy has been made within this time, it is agreed that the quantities and items listed on your invoice are correct and no subsequent claims will be allowed.
Once shipments leave the Company’s warehouse and are received by the shipping partner en route to the delivery address provided, shipment ownership transfers to the customer. For missing, lost or delayed shipments, you should review the order's shipment status by going to the "My Orders" page and selecting "Track Order," or by selecting the "Track Order" button in your shipment confirmation email. Both links will take you to the carrier's website to review shipment history / status.
Packages may be delayed due to inclement weather, high volume, office closures, failed delivery attempts or incorrect address information. If the package status shows "delivered" on the carrier's website, but you cannot locate your package, here are some tips:
- Confirm the order was sent to the correct address
- Check for a delivery photo
- Check with receptionists, concierges, neighbors or other household members
- Check mailbox and all building entrances, including front door, side door, or back door
- Allow up to 48 hours to receive a package as it may still be out for delivery
For safety or weather concerns, carriers may leave packages in various locations. "New" or "temporary" carrier staff may also place packages in different locations.
If you cannot locate your package after 48 hours, please contact the carrier as they may have additional information about the location of the package. If you are still unable to locate your package, please contact us for further support.
If any product arrives damaged, or if any discrepancies exist between the quantity or items you ordered and the quantity or items you received, the Company must be notified within 5 business days of receipt of your shipment. If no claim or discrepancy has been made within this time, it is agreed that the quantities and items listed on your invoice are correct and no subsequent claims will be allowed.
Once shipments leave the Company’s warehouse and are received by the shipping partner en route to the delivery address provided, shipment ownership transfers to the customer. For missing, lost or delayed shipments, you should review the order's shipment status by going to the "My Orders" page and selecting "Track Order," or by selecting the "Track Order" button in your shipment confirmation email. Both links will take you to the carrier's website to review shipment history / status.
Packages may be delayed due to inclement weather, high volume, office closures, failed delivery attempts or incorrect address information. If the package status shows "delivered" on the carrier's website, but you cannot locate your package, here are some tips:
- Confirm the order was sent to the correct address
- Check for a delivery photo
- Check with receptionists, concierges, neighbors or other household members
- Check mailbox and all building entrances, including front door, side door, or back door
- Allow up to 48 hours to receive a package as it may still be out for delivery
For safety or weather concerns, carriers may leave packages in various locations. "New" or "temporary" carrier staff may also place packages in different locations.
If you cannot locate your package after 48 hours, please contact the carrier as they may have additional information about the location of the package. If you are still unable to locate your package, please contact us for further support.
Minimum Order
The Company’s minimum Professional order size is $50.
The Company’s minimum Professional order size is $50.
Payment Options
The Company accepts major credit cards including Visa, MasterCard, American Express and Discover Card.
The Company accepts major credit cards including Visa, MasterCard, American Express and Discover Card.
Online Dispensary
For Practitioners utilizing our Online Dispensary service, proceeds will be electronically deposited into the provided bank account within 10 days after month ends. Practitioners are responsible for promptly notifying us of any ACH account changes or any other changes required, to ensure proceeds are properly sent.
If no ACH information is provided, paper checks will be issued and mailed for a $10 administrative fee that will be deducted from proceeds. Checks must be cashed within 90 days of issuance. If a check remains uncashed after 90 days, the practitioner’s Online Dispensary feature will become inactive.
Practitioners should cash checks promptly and report any missing checks promptly. Should checks need to be re-issued, Practitioners will be responsible for a $30 stop payment bank charge along with a $10 administrative charge for reissuance.
For Practitioners utilizing our Online Dispensary service, proceeds will be electronically deposited into the provided bank account within 10 days after month ends. Practitioners are responsible for promptly notifying us of any ACH account changes or any other changes required, to ensure proceeds are properly sent.
If no ACH information is provided, paper checks will be issued and mailed for a $10 administrative fee that will be deducted from proceeds. Checks must be cashed within 90 days of issuance. If a check remains uncashed after 90 days, the practitioner’s Online Dispensary feature will become inactive.
Practitioners should cash checks promptly and report any missing checks promptly. Should checks need to be re-issued, Practitioners will be responsible for a $30 stop payment bank charge along with a $10 administrative charge for reissuance.
Practitioners should cash checks promptly and report any missing checks promptly. Should checks need to be re-issued, Practitioners will be responsible for a $30 stop payment bank charge along with a $10 administrative charge for reissuance.
Authorized Reseller Accounts
Practitioners agree that any medical advice or recommendation made by or on behalf of them to consumers to use the Company's products is safe and presents no danger. Practitioners also agree that any third-party logistics provider (3PL) they use to receive, store, handle, warehouse or distribute the Company’s products on their behalf complies with all applicable laws, regulations and standards for the safe handling of dietary supplements and personal care products, including Current Good Manufacturing Practices, and maintains proper registration and licensure with the appropriate governmental authorities required, including the US Food and Drug Administration for 3PLs operating in the US.
Resellers wishing to sell our products or custom formulas under a private label brand within the HCP office or on the internet, contact us at Resellers wishing to sell our products or custom formulas under a private label brand within the HCP office or on the internet, contact us at 631-390-9669 for more information and our Private Label & Internet Resellers Agreement .
Minimum Advertised Price (“MAP”) and Internet Resellers Policy for Practitioner Accounts
The Company’s products are sold only through verified and authorized health care practitioners. We recognize that our customers provide professional services through various means, including office dispensaries, practitioner-related storefronts and the Internet. Our MAP and Internet Resellers Policy is designed to maintain the integrity of our product line while supporting a fair and competitive sales environment for all our customers.
Customers should note that this MAP Policy does not apply to the discounting of the Company’s products to a patient when the discounting takes place within the practitioner’s office setting, or via a practitioner’s print and email advertising to a private patient base. “Patient” is defined as an individual who is treated and monitored in the practitioner’s office.
Practitioners agree that any medical advice or recommendation made by or on behalf of them to consumers to use the Company's products is safe and presents no danger. Practitioners also agree that any third-party logistics provider (3PL) they use to receive, store, handle, warehouse or distribute the Company’s products on their behalf complies with all applicable laws, regulations and standards for the safe handling of dietary supplements and personal care products, including Current Good Manufacturing Practices, and maintains proper registration and licensure with the appropriate governmental authorities required, including the US Food and Drug Administration for 3PLs operating in the US.
Resellers wishing to sell our products or custom formulas under a private label brand within the HCP office or on the internet, contact us at Resellers wishing to sell our products or custom formulas under a private label brand within the HCP office or on the internet, contact us at 631-390-9669 for more information and our Private Label & Internet Resellers Agreement .
Minimum Advertised Price (“MAP”) and Internet Resellers Policy for Practitioner Accounts
The Company’s products are sold only through verified and authorized health care practitioners. We recognize that our customers provide professional services through various means, including office dispensaries, practitioner-related storefronts and the Internet. Our MAP and Internet Resellers Policy is designed to maintain the integrity of our product line while supporting a fair and competitive sales environment for all our customers.
Customers should note that this MAP Policy does not apply to the discounting of the Company’s products to a patient when the discounting takes place within the practitioner’s office setting, or via a practitioner’s print and email advertising to a private patient base. “Patient” is defined as an individual who is treated and monitored in the practitioner’s office.
Minimum Pricing
The Company’s products may not be sold or advertised at less than the Suggested Retail Price (SRP) /Patient Price in effect at the time of advertising. Advertising media includes the Internet, mailers/emails, flyers, inserts, coupons, posters, newspapers, magazines, catalogs, mail order catalogs, etc. Any advertisements, discounts, rewards programs, special offers, sales promotions, coupons, etc. must explicitly state “Not Valid on Patient One Products.” This policy applies to volume discounts or other promotions that would cause the unit price to be less than SRP/Patient Price. The Company reserves the right to modify SRP/Patient Price at any time and will notify customers of price modifications. Practitioners are solely responsible to comply with all applicable laws and regulations when advertising or selling the Company’s products.
The Company’s products may not be sold or advertised at less than the Suggested Retail Price (SRP) /Patient Price in effect at the time of advertising. Advertising media includes the Internet, mailers/emails, flyers, inserts, coupons, posters, newspapers, magazines, catalogs, mail order catalogs, etc. Any advertisements, discounts, rewards programs, special offers, sales promotions, coupons, etc. must explicitly state “Not Valid on Patient One Products.” This policy applies to volume discounts or other promotions that would cause the unit price to be less than SRP/Patient Price. The Company reserves the right to modify SRP/Patient Price at any time and will notify customers of price modifications. Practitioners are solely responsible to comply with all applicable laws and regulations when advertising or selling the Company’s products.
Actual Resale Price
The Company’s MAP provisions do not establish the practitioner’s actual resale price. Practitioners are free to set the actual resale price as they deem appropriate, provided that all products checkout at or above the SRP/Patient Price (normally the page at which the end user finally purchases the product). Access to an actual resale price that is lower than SRP via the Internet may only be granted through restricted web pages protected by a unique code that is provided to patients treated in the Practitioner’s office only. This unique code may not be communicated via a broadcast email, published anywhere on the website or by any other means made known to anyone but the Practitioner’s private patients.
The Company’s MAP provisions do not establish the practitioner’s actual resale price. Practitioners are free to set the actual resale price as they deem appropriate, provided that all products checkout at or above the SRP/Patient Price (normally the page at which the end user finally purchases the product). Access to an actual resale price that is lower than SRP via the Internet may only be granted through restricted web pages protected by a unique code that is provided to patients treated in the Practitioner’s office only. This unique code may not be communicated via a broadcast email, published anywhere on the website or by any other means made known to anyone but the Practitioner’s private patients.
Internet-Based Selling
Customers are not permitted to sell or advertise the Company’s products on the Internet without the express written permission of the Company, or to sell our products to other businesses that will sell or advertise our products on the Internet. With permission, the Company’s products may be sold to customer’s patients on customer-owned sites with password-protected login only and in unit volumes appropriate for individual personal use only. We do not authorize or allow sales of our products to the general public including on third-party sites or auction-type marketplace or classified-ads-type websites (such as eBay, Amazon, Walmart Marketplace, etc.), drop-ship accounts (e.g. Overstock, Newegg, etc.), or on classified sites (e.g. Facebook Marketplace, Craigslist, etc.) or any social media or Internet forums. Customers may not sell online anonymously. The full name, address and telephone contact of your business should be clearly indicated on your website. Customers are not permitted to advertise the Company’s products that customer does not hold in inventory.
This will be strictly enforced. If our products appear on third-party websites from untraceable sources, third-party sites are obligated to adhere to the provisions of this Policy. Customers may not use any of the Company’s product names, trademarks or copyrights as part of a URL (Universal Resource Locator), secondary domain name, meta-tags, key words or file names. Customers may not advertise discounted or promotional Patient One products on Internet search engines (such as Yahoo, Google, etc.).
Customers are not permitted to sell or advertise the Company’s products on the Internet without the express written permission of the Company, or to sell our products to other businesses that will sell or advertise our products on the Internet. With permission, the Company’s products may be sold to customer’s patients on customer-owned sites with password-protected login only and in unit volumes appropriate for individual personal use only. We do not authorize or allow sales of our products to the general public including on third-party sites or auction-type marketplace or classified-ads-type websites (such as eBay, Amazon, Walmart Marketplace, etc.), drop-ship accounts (e.g. Overstock, Newegg, etc.), or on classified sites (e.g. Facebook Marketplace, Craigslist, etc.) or any social media or Internet forums. Customers may not sell online anonymously. The full name, address and telephone contact of your business should be clearly indicated on your website. Customers are not permitted to advertise the Company’s products that customer does not hold in inventory.
This will be strictly enforced. If our products appear on third-party websites from untraceable sources, third-party sites are obligated to adhere to the provisions of this Policy. Customers may not use any of the Company’s product names, trademarks or copyrights as part of a URL (Universal Resource Locator), secondary domain name, meta-tags, key words or file names. Customers may not advertise discounted or promotional Patient One products on Internet search engines (such as Yahoo, Google, etc.).
Branding, Copyright and Trademark
The integrity of the Company’s brand must be protected at all times. Content displayed on the Company’s website, product packaging, catalogs, product information sheets, brochures, advertisements, emails and other marketing materials are copyrighted and trademarked. The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy, or other of the Company’s information on the Internet without express consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing the Company must be current and obtained from the Company directly. This information cannot be pulled from the Company’s website or other Internet sources, unless specifically directed in writing by the Company.
The integrity of the Company’s brand must be protected at all times. Content displayed on the Company’s website, product packaging, catalogs, product information sheets, brochures, advertisements, emails and other marketing materials are copyrighted and trademarked. The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy, or other of the Company’s information on the Internet without express consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing the Company must be current and obtained from the Company directly. This information cannot be pulled from the Company’s website or other Internet sources, unless specifically directed in writing by the Company.
Compliance with All Applicable Laws; Prop 65
You must comply with all applicable federal, state and local laws, rules, regulations, and policies, and you must have all required licenses, permits, and approvals, related to the purchasing, marketing, storing, and selling of products purchased from the Company. This includes any and all consumer safety or consumer protection related laws, including but not limited to the California Safe Drinking Water & Toxic Enforcement Act of 1986 ("Prop 65").
For any Prop 65 affected products that you sell online to California consumers, please note that you are required to provide clear and reasonable warnings to your California customers prior to purchase. Do not remove or obstruct any on-label / on-package warning language.
Please contact info@patientoneformulas.com for a list of items that require a Prop 65 notice for California sales.
Resellers are responsible and liable for determining whether sales taxes apply to your sale of our products and are responsible for all taxes required to be assessed, collected, and paid when re-selling our products.
You must comply with all applicable federal, state and local laws, rules, regulations, and policies, and you must have all required licenses, permits, and approvals, related to the purchasing, marketing, storing, and selling of products purchased from the Company. This includes any and all consumer safety or consumer protection related laws, including but not limited to the California Safe Drinking Water & Toxic Enforcement Act of 1986 ("Prop 65").
For any Prop 65 affected products that you sell online to California consumers, please note that you are required to provide clear and reasonable warnings to your California customers prior to purchase. Do not remove or obstruct any on-label / on-package warning language.
Please contact info@patientoneformulas.com for a list of items that require a Prop 65 notice for California sales.
Resellers are responsible and liable for determining whether sales taxes apply to your sale of our products and are responsible for all taxes required to be assessed, collected, and paid when re-selling our products.
Product Claims
Practitioners must not make claims regarding the use of the Company’s products which do not appear on the label of the Company’s products or the Company’s website, i.e. Practitioners shall not make claims that products treat specific diseases or conditions ("Disease Claims") in any written or electronic /online communications.
Practitioners must not make claims regarding the use of the Company’s products which do not appear on the label of the Company’s products or the Company’s website, i.e. Practitioners shall not make claims that products treat specific diseases or conditions ("Disease Claims") in any written or electronic /online communications.
International Restrictions
The Company’s products are for distribution in the United States only. Due to international regulations and policies governing such products, our products cannot be shipped internationally.
The Company’s products are for distribution in the United States only. Due to international regulations and policies governing such products, our products cannot be shipped internationally.
Policy Compliance
The Company-approved practitioners must abide by the terms and conditions outlined in this Policy, as well as the Terms and Conditions outlined on our web site. Should a customer fail to comply, the Company will notify them by phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the MAP and Internet Resellers Policy may result in temporary or permanent revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account.
Last Updated October 2026
The Company-approved practitioners must abide by the terms and conditions outlined in this Policy, as well as the Terms and Conditions outlined on our web site. Should a customer fail to comply, the Company will notify them by phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the MAP and Internet Resellers Policy may result in temporary or permanent revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account.
Last Updated October 2026