Terms, Conditions & "MAP" Policy
Patient One™ provides FREE shipping on all Professional orders of $250 or more within the contiguous U.S. Orders under $250 are charged a flat $9.00 shipping and handling fee within the contiguous U.S. For Hawaii, Puerto Rico and Alaska, there is a $12 flat shipping and handling fee. Orders are shipped business days (Monday - Friday). We attempt to ship all orders placed by 3:30 p.m. ET the same day and all other orders will be shipped the next business day. Expedited shipping is available for the cost of the requested service (call 631-390-9669 for a quotation). For shipping outside the United States, email [email protected] for information and pricing.
All returns must be pre-approved by Patient One and received by Patient One within 14 days of return authorization. For a return authorization number, please call Customer Service at 631-390-9669. We accept unopened, unmarked bottles in resalable condition for most products. Customers are responsible for return shipping charges and returns are subject to a 15% restocking fee. No returns or refunds after 90 days.
Damages or Order Discrepancies
If any product arrives damaged, or if any discrepancies exist between the quantity or items you ordered and the quantity or items you received, Patient One must be notified within 3 business days of receipt of your shipment. If no claim or discrepancy has been made within this time, it is agreed that the quantities and items listed on your invoice are correct and no subsequent claims will be allowed.
Patient One's minimum Professional order size is $50.
Patient One accepts major credit cards including Visa, MasterCard and American Express.
Patient One nutritional supplements are available exclusively to Health Care Professionals and their patients. All new accounts must register online or complete a New Customer Application. Please be prepared to provide your Tax ID# or License # and State as required for account approval. To apply, please call 631-390-9669 or visit www.patientoneformulas.com.
Minimum Advertised Price (“MAP”) and Internet Resellers Policy for Practitioner Accounts
Patient One MediNutritionals is a health care professional-exclusive supplement line, sold only through verified and authorized health care practitioners. We recognize that our customers provide professional services through various means, including office dispensaries, practitioner-related storefronts and the Internet. Our MAP and Internet Resellers Policy is designed to maintain the integrity of our product line while supporting a fair and competitive sales environment for all of our customers.
Patient One practitioner-customers should note that this MAP Policy does not apply to the discounting of Patient One products to a patient when the discounting takes place within the practitioner’s office setting, or via a practitioner’s print and email advertising to a private patient base. “Patient” is defined as an individual who is treated and monitored in the practitioner’s office.
Patient One MediNutritionals may not be sold or advertised at less than the Suggested Retail Price (SRP) /Patient Price in effect at the time of advertising. Advertising media includes the Internet, mailers/emails, flyers, inserts, coupons, posters, newspapers, magazines, catalogs, mail order catalogs, etc. Any advertisements, discounts, rewards programs, special offers, sales promotions, coupons, etc. must explicitly state “Not Valid on Patient One Products.” This policy applies to volume discounts or other promotions that would cause the unit price to be less than SRP/Patient Price. Patient One reserves the right to modify SRP/Patient Price at any time and will notify customers of price modifications. Practitioners are solely responsible to comply with all applicable laws and regulations when advertising or selling Patient One products.
Actual Resale Price
Patient One MAP provisions do not establish the practitioner’s actual resale price. Practitioners are free to set the actual resale price as they deem appropriate, provided that all products checkout at or above the SRP/Patient Price (normally the page at which the end user finally purchases the product). Access to an actual resale price that is lower than SRP via the Internet may only be granted through restricted web pages protected by a unique code that is provided to patients treated in the Practitioner’s office only. This unique code may not be communicated via email, published anywhere on the website or be made known to anyone but the Practitioner’s private patients.
Customers are not permitted to sell or advertise Patient One products on the Internet without the express written permission of Patient One, or to sell our products to other businesses that will sell or advertise our products on the Internet. Patient One MediNutritionals may be sold on customer-owned sites only and in unit volumes appropriate for individual personal use only. We do not authorize or allow sales of our products on third-party sites or auction-type marketplace or classified-ads-type websites (such as eBay, Amazon, etc.). If products appear on third-party websites from untraceable sources, third-party sites are obligated to adhere to the provisions of this Policy. Customers may not use any Patient One product names, trademarks or copyrights as part of a URL (Universal Resource Locator), secondary domain name, meta-tags, key words or file names. Customers may not advertise discounted or promotional Patient One products on Internet search engines (such as Yahoo, Google, etc.).
Branding, Copyright and Trademark
The integrity of the Patient One brand must be protected at all times. Content displayed on the Patient One website, product packaging, catalogs, product information sheets, brochures, advertisements, emails and other marketing materials are copyrighted and trademarked. The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy, or other Patient One information on the Internet without express consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing Patient One must be current and obtained from Patient One directly. This information cannot be pulled from the Patient One website or other Internet sources, unless specifically directed in writing by Patient One.
Practitioners must know and abide by all regulations of the specific jurisdiction(s) in which Practitioner sells Patient One products, including all laws and regulations pertaining to dietary supplement labeling (California Prop. 65, GMO, age restrictions, etc.), marketing, and regulations specific to individual ingredients for each product.
Practitioners must not make claims regarding the use of Patient One products which do not appear on the label of Patient One products or Patient One's website, i.e. Practitioners shall not make claims that products treat specific diseases or conditions ("Disease Claims") in any written or electronic /online communications.
Patient One-approved practitioners must abide by the terms and conditions outlined in this Policy, as well as the Terms and Conditions outlined above on this site. Should a customer fail to comply, Patient One will notify them by phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the MAP and Internet Resellers Policy may result in temporary or permanent revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account.
Updated January 2020